Code of Practice for Patient Complaints
In this practice we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.
The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 0345 015 4033 www.ombudsman.org.uk
The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER. Telephone: 08456 120 540 www.dentalcomplaints.org.uk
The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 0845 222 4141, the dentists’ regulatory body for complaints about professional misconduct
“Very efficient and friendly receptionists. The dentist did a thorough check and clean without being asked. Excellent value for money. No attempt to bully us…”
“Extremely please with the treatment I received at The Bank Chambers Dental Practice. I was feeling very nervous about having a previously infected molar extraction…”
“I would like to thank the dentist and nurses who treated my son. He has PTSD and they show him such care- he was able…”
“I am a very anxious patient but the staff at the bank chambers and the clinician put me at ease. I highly recommend the bank…”
“After leaving another very unreliable NHS dentist in Buckingham, we went to Bank Chambers. They have been reliable, never cancelled on us and pretty much…”